How do you package my shipment?
We understand that most people require discretion. So, we use generic prepaid Xpress envelopes to package items. We then vacuum seal and bubble wrap the contents for maximum discretion, protection and to seal in the freshness. There is nothing written on the outside of the envelope that would advertise that you are taking medical marijuana so no nosy neighbors would know it is anything other then a regular package from the post office.
What happens if I don’t get my package?
If you do not get your package 2 days after the expected arrival date, let us know and we will file a trace with the shipping company. If a trace is filed, they will conduct an investigation (which can take 5 business days to complete). If they can locate the package, they will ship it to you and you’ll get it a few days later. If it’s deemed “unrecoverable” or lost in transit, we will send you a 1x replacement package up to $500 of the value of your package free of charge.We do not offer postage refunds if your order arrives late due to any postal issues. This excludes packages marked [[Delivered]] but not received by customers (please see tab below).
My package is going to the wrong destination
My tracking number does not work. Help!
Please wait till the end of day and your tracking number should appear correctly. If it does not, please email firstname.lastname@example.org or feel free to contact our live chat anytime which is available from 6am – 11pm PST time and we will be happy to look into it for you.
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